Yes. All fragrances sold by Fragrance Online Co. are 100% authentic. We source our products from trusted distributors and verified supply channels to ensure every bottle is genuine and factory sealed.

Orders are shipped from within Canada. We carefully pack every order to ensure it arrives safely and securely.

Shipping times may vary depending on your location within Canada and the carrier handling the delivery.
Most orders are processed and shipped within 0–1 business days after the order is placed. Once shipped, deliveries typically arrive within 1–4 business days depending on the destination.
After your order has been dispatched, you will receive a tracking number via email so you can monitor the progress of your shipment.
Shipping times vary depending on your location:
GTA Same-Day Shipping: Orders before 11:00 AM
Ontario & Quebec: Typically 1–2 business days.
Western Canada (BC, Alberta, Saskatchewan, Manitoba): Usually 1-4 business days.
Atlantic Canada (New Brunswick, Nova Scotia, PEI, Newfoundland): Usually 1-4 business days.
Northern Regions & Remote Areas: Around 5-7 business days
Please note that delivery times may occasionally be affected by factors such as weather conditions, carrier delays, or high shipping volumes.

Yes! Subscribe to our newsletter to receive exclusive offers, early access to new arrivals, seasonal promotions, and members-only discounts. We also announce special deals through our social media channels throughout the year.

Fragrance longevity depends on the scent concentration, ingredients, and individual skin chemistry. Some fragrances last longer than others, especially those with richer base notes.

We take great care to ensure every order is securely packaged before it leaves our facility. However, in the rare event that your order arrives damaged during transit, please contact us as soon as possible.
To help us resolve the issue quickly, we may ask you to provide:
• Photos of the damaged product
• Photos of the outer packaging
• Your order number
Once we review the information, our team will work with you to determine the best solution, which may include a replacement or refund depending on the situation.
Our goal is to ensure every customer receives their order in perfect condition.

Choosing a fragrance can be a personal experience. We recommend exploring fragrance notes, scent families, and product descriptions to find scents that match your preferences and style.

At Fragrance Online Co., customer satisfaction is important to us. Due to the nature of fragrance products and for hygiene and authenticity reasons, we cannot accept returns or exchanges on items that have been opened, used, or tampered with.
If your order arrives damaged, defective, incorrect, or incomplete, please contact our support team within 48 hours of delivery with your order number and clear photos of the issue. We will review your claim promptly and work with you to provide a suitable resolution, which may include a replacement, refund, or store credit where appropriate.
We accept returns on unopened and unused items within 30 days of delivery. Returned products must be in their original condition with all original packaging, seals, and accessories intact. A 20% restocking fee will apply to all eligible returns. Customers are responsible for arranging and providing a prepaid return shipping label. Returns sent without prior authorization may not be accepted.
For complete details, including eligibility requirements and return instructions, please refer to our Return & Refund Policy or contact our customer support team. We're always happy to help.

We work directly with trusted suppliers and operate primarily online, which allows us to reduce overhead costs. This helps us offer competitive prices while still providing authentic fragrances.

Once your order has been shipped, you will automatically receive a shipping confirmation email containing your tracking number and a link to track your package in real time.
You can use the tracking link at any time to view your package's current status, estimated delivery date, and shipping progress. If you created an account with Fragrance Online Co., you can also log in to view your order history and tracking information.
If you haven't received your tracking email, or if you have any questions about your shipment, please contact our customer support team and we'll be happy to assist you.

To preserve the quality of your fragrance, store it in a cool, dry place away from direct sunlight and extreme temperatures.